At Paws N Tails, our mission is to provide exceptional care for your furry friends while ensuring a seamless experience for you.

To better serve our community and maintain our high standards, we've introduced a few updates to our policies, effective February 1st.

In this article, we'll walk you through the changes and explain how they work to benefit both you and your pets.

1. Deposits

Securing Your Spot

To make booking smoother and ensure we're prepared to care for your pets, a deposit will now be required at the time of reservation.

To make booking smoother and ensure we're prepared to care for your pets, a deposit will now be required at the time of reservation.

When you submit a booking request, an invoice will be generated requiring a 30% deposit to secure your spot.

Your reservation will be officially confirmed only after the deposit is successfully processed.

What is the deposit?

The deposit is a small upfront payment made when booking your pet's stay or services.

It secures their spot and helps us plan staffing and resources efficiently.

When do I pay the deposit?

Deposits are required at the time of booking. This helps us confirm your reservation and avoid last-minute cancellations that could impact other clients.

How do I pay?

We accept payments via credit card and Zelle for convenience and security

2. Payment:

Before You Drop Off

To streamline the check-in process, full payment for your pet's stay or services must now be made at least one day before their arrival. Why this change?

This policy minimizes delays during drop-off, making the experience stress-free for you and your pet.

Options for payment:

Payments can be made online or at our facility prior to the start of services.

Important: Once you submit a booking request, the system will generate an invoice requiring a 30% deposit to secure your reservation.

Your booking or request will only be confirmed after the deposit has been paid.

3. Cancellation Policy:

Flexibility With Boundaries

We understand that plans can change, but last-minute cancellations can affect our ability to provide care for other pets.

To address this, we've implemented the following cancellation policy:

• 7 days before the reservation: Full refund of the deposit.
• 3 days before the reservation: 50% refund of the deposit.
• Within 24 hours of the reservation: No refund of the deposit.

This policy ensures we can accommodate as many pets as possible while respecting our team's time and resources.

4. Extended Stays:

The Mandatory Bath Policy

For pets staying with us for more than 7 nights, a mandatory bath will be required at the end of their visit.

Why is this necessary?

After extended stays, a bath ensures your pet returns home clean, comfortable, and refreshed.

It also helps us maintain the highest hygiene standards in our facility.

Is the bath included in the stay?

The bath is an additional service and will be charged separately.

5. Business Hours: Staying Informed

To make drop-offs and pick-ups convenient, here's a reminder of our business hours:

• Monday to Friday: 8:00 AM to 7:00 PM
• Saturday and Sunday: 9:00 AM to 5:00 PM
• On holidays, our hours may vary.

Note: Pet sitting visits will continue as scheduled on these days.

A Better Experience for You and Your Pets

These updates are designed to enhance the quality of care we provide and to ensure smooth operations.

We're committed to creating a safe, loving, and comfortable environment for your pets and a hassle-free experience for you.

Stay Connected!

For more details or to ask questions about the new policies, please don't hesitate to reach out. You can visit our website or give us a call

Thank you for trusting Paws N Tails.

We look forward to another amazing year with you and your furry family!